Refund and Returns Policy

Refund and Returns Policy

Return Policy

At Poisea, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards
• Intimate or sanitary goods
• Hazardous materials
• Perishable goods

Exchanges

Exchanges not available.

Contact Us

If you have any questions on how to return your item to us, contact us at:

Email: support@poisea.com